
The Asset Client Satisfaction Index 2019
Transaction banks
Transaction banks
Groups
2019 rating
2018 rating
International Banks
60%
52%
Bank type
2019 rating
2018 rating
Regional Banks
50%
56%
Bank type
2019 rating
2018 rating
Chinese Banks
50%
50%
Bank type
2019 rating
2018 rating
Indonesian Banks
47%
45%
Bank type
2019 rating
2018 rating
Phillippine Banks
41%
42%
Bank type
2019 rating
2018 rating
Taiwanese Banks
44%
47%
Bank type
2019 rating
2018 rating
Thai Banks
57%
55%
TRANSACTION BANKS RATING
BY SERVICE
BY SERVICE
Overall
Click here
Cash and Liquidity Management
Click here
Working Capital and Trade Finance
Click here
Transaction banks - Overall
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HSBC
pan-Asia
70.9%
1
55.6%
15
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
DBS
pan-Asia
65.3%
2
67.5%
1
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of China
China
65.3%
=
61.6%
7
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Danamon
Indonesia
64.1%
4
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HDFC Bank
India
63.3%
5
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Standard Chartered
pan-Asia
62.2%
6
63.9%
4
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
China
61.4%
7
58.8%
11
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
BNP Paribas
pan-Asia
61.4%
=
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Hang Seng Bank
Hong Kong
60.8%
9
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taipei Fubon Commercial Bank
Taiwan
60.7%
10
63.5%
5
▼
Transaction banks - working capital and trade finance
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HSBC
pan-Asia
65.1%
1
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
China
62.8%
2
55.4%
14
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of China
China
62.0%
3
69.1%
5
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of Communications
China
61.5%
4
69.2%
4
=
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Construction Bank
China
61.0%
5
58.9%
13
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICBC
China
60.9%
6
68.3%
6
=
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Standard Chartered
pan-Asia
60.8%
7
71.6%
3
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Hang Seng Bank
Hong Kong
60.4%
8
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taipei Fubon Commercial Bank
Taiwan
58.0%
9
63.5%
9
=
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
DBS
pan-Asia
57.8%
10
71.6%
2
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Citi
pan-Asia
54.9%
11
62.0%
10
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HDFC Bank
India
54.6%
12
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
UOB
pan-Asia
52.4%
13
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
State Bank of India
India
49.7%
14
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
E.Sun Bank
Taiwan
43.9%
15
53.4%
15
=
Transaction banks - cash and liquidity management
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HSBC
pan-Asia
63.7%
1
58.2%
11
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Danamon
Indonesia
61.9%
2
63.1%
7
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
China
61.7%
3
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of China
China
58.7%
4
58.8%
9
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Standard Chartered
pan-Asia
58.0%
5
72.5%
1
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICBC
China
58.0%
=
63.3%
6
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of Communications
China
57.6%
7
62.9%
8
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
DBS
pan-Asia
57.4%
8
71.4%
2
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HDFC Bank
India
55.6%
9
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Construction Bank
China
53.5%
10
53.9%
13
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Hang Seng Bank
Hong Kong
52.5%
11
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Citi
pan-Asia
51.7%
12
64.3%
5
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICICI Bank
India
51.2%
13
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
E.Sun Bank
Taiwan
48.4%
14
49.7%
15
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
UOB
pan-Asia
47.8%
15
-
-
▲
TRANSACTION BANKS RATING
BY CLIENT SEGMENT
BY CLIENT SEGMENT
MNC/LLC
Global / Regional
Global / Regional
Click here
MNC/LLC
Local
Local
Click here
SME
Click here
Transaction banks - SME
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
E.Sun Bank
Taiwan
98.9%
1
97.0%
1
=
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of Communications
China
96.6%
2
91.3%
5
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Guangfa Bank
China
96.1%
3
91.5%
4
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taipei Fubon Commercial Bank
Taiwan
95.7%
4
96.8%
2
▼
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Hang Seng Bank
Hong Kong
90.2%
5
-
-
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
China
89.4%
6
85.6%
8
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Shanghai Pudong Development Bank
China
88.2%
7
-
-
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Construction Bank
China
86.7%
8
-
-
▲
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
DBS
pan-Asia
85.8%
9
84.7%
9
=
Bank
Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Danamon
Indonesia
84.1%
10
86.4%
7
▼
Transaction banks – MNC / LLC (Global / regional banks)
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HSBC
70.8%
1
-
-
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
BNP Paribas
66.5%
2
84.3%
1
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Standard Chartered
66.0%
3
81.2%
3
=
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
DBS
65.4%
4
81.4%
2
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
UOB
60.5%
5
76.2%
4
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Citi
57.6%
6
74.8%
5
▼
Transaction banks – MNC / LLC (Local banks)
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICBC
China
74.5%
1
78.4%
3
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
China
72.5%
2
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of Communications
China
70.7%
3
75.2%
8
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of China
China
69.7%
4
76.6%
5
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Construction Bank
China
69.6%
5
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HDFC Bank
India
66.2%
6
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Hang Seng Bank
Hong Kong
64.5%
7
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Agricultural Bank of China
China
64.2%
8
89.3%
1
▼
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICICI Bank
India
64.2%
=
-
-
▲
Bank
Primary Location
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taipei Fubon Commercial Bank
Taiwan
60.7%
10
76.2%
7
▼
TRANSACTION BANKS RATING
BY COUNTRY
BY COUNTRY
Transaction banks
China
China
Click here
Transaction banks
India
India
Click here
Transaction banks
Indonesia
Indonesia
Click here
Transaction banks
Taiwan
Taiwan
Click here
Transaction banks - China
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of China
65.3%
1
61.6%
3
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Merchants Bank
61.4%
2
58.8%
6
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Construction Bank
60.6%
3
56.3%
9
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICBC
59.6%
4
59.1%
4
=
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank of Communications
57.6%
5
67.3%
1
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Agricultural Bank of China
51.2%
6
65.8%
2
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China CITIC Bank
50.3%
7
56.6%
8
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Shanghai Pudong Development Bank
49.3%
8
58.8%
5
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Industrial Bank
46.3%
9
57.6%
7
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
China Guangfa Bank
40.2%
10
50.4%
10
=
Transaction banks - Taiwan
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taipei Fubon Commercial Bank
60.7%
1
63.5%
2
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
E.Sun Bank
53.6%
2
52.7%
3
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Cathay United Bank
51.1%
3
-
-
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
CTBC Bank
50.9%
4
-
-
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Taishin International Bank
46.2%
5
52.4%
4
▼
Transaction banks - Indonesia
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Danamon
64.1%
1
49.9%
2
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Central Asia
54.1%
2
53.8%
1
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Bank Mandiri
47.5%
3
45.5%
3
=
Transaction banks - India
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
HDFC Bank
63.3%
1
47.1%
6
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Yes Bank
56.7%
2
47.1%
6
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
ICICI Bank
56.3%
3
48.3%
5
▲
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
State Bank of India
52.3%
4
52.1%
1
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Kotak Mahindra Bank
51.8%
5
51.5%
2
▼
Bank
2019 Rating
2019 Rank
2018 Rating
2018 Rank
Change in Rank
Axis Bank
46.6%
6
49.5%
4
▼
Introduction
Client satisfaction scores reveal a shift in the market
Now in its seventh year, Asset Benchmark Research Treasury Review engages CFOs and treasurers in the Asia-Pacific and the Middle East on their views of treasury best practices and future trends. It also includes a rating of the best transaction banks in treasury, cash management and trade finance. This year’s survey incorporated the views of close to 800 participants via an online questionnaire and a series of one-on-one interviews.
Methodology
The Asset Client Satisfaction Index methodology
Asset Benchmark Research conducted a survey from February to April 2019. Respondents were asked to score banks they work with for treasury, cash management and trade finance, respectively, on a scale from 1 to 6, where 6 is the highest score. In order for a bank to be included in the rankings, at least 20 corporates must have scored the bank.
Because of the complexity of solutions different clients require, scores are weighted based on the size of the company. We believe a client who is satisfied with a complex multi-currency, cross-border cash and liquidity solution should be considered more representative of a bank's capabilities than a client who is satisfied with daily account balance reports, for instance. We incorporate a company annual turnover as a proxy for complexity.
On this basis, the score submitted by a mid-cap company (annual turnover between US$250 million and US$1 billion) is multiplied by a factor of 2x and the score submitted by a large corporate (annual turnover of above US$1 billion) receives a factor of 3x. An average score is derived, which is then divided by the maximum score possible (18). This yields the final score, presented as percentages. The Asset Client Satisfaction Index forms part of the evaluation for annual The Asset Treasury, Trade, Supply Chain and Risk Management Awards.
For further information, please click here